If you represent a not-for-profit or governmental organization that provides human services, you can become a member of 2-1-1 New York. Please contact Ana Winans at (518) 449-0767, ext. 20, or
awinans211@uwnys.org for more information or for an application kit.
By advertising with 2-1-1 New York, you can target a valuable audience while also supporting our mission. Please contact Ana Winans at (518) 449-0767, ext. 20, or awinans211@uwnys.org for more information.
Currently, there are nine regional 2-1-1 organizations throughout New York State. To receive 2-1-1 designation, groups must follow these four steps:
1. Written application
- A three-year time frame to meet all benchmarks
- 2-1-1 designation is awarded to a regional collaboration
- Roles of lead agency and partners are defined
- The call center partner must be a not-for-profit operating an I&R program at the time of designation
2. Site visit
3. Approval by the 2-1-1 New York Policy Board
4. Recertification every three years
In addition, organizations must meet these requirements:
- Adherence to national AIRS standards, including:
- I&R service delivery
- Resource database maintenance
- Reports and measures
- Cooperative relationships
- Organizational requirements
- Professional certification of I&R and database staff
- 24/7 operations
- Computerized I&R database with call tracking
- I&R database accessible via the Internet for mutual assistance
- Ability to measure all contacts with call center information
- Automated call distribution
- Teletypewriter (TTY)
- Multi-language accessibility
- Structured training curriculum
- AIRS accreditation
- Ability to publicize 2-1-1 services and educate the public
- Ability to handle crisis calls or have a protocol with the local crisis or volunteer center
- Ability to handle volunteer requests
Please contact Ana Winans, 2-1-1 New York State Director, at (518) 449-0767, ext. 20, or awinans211@uwnys.org for more information.
